Effective: 25 August 2026 · Contact: support@hawaride.com
Using Hawa
You must provide accurate information, keep access to your account secure and use Hawa only for lawful transport and support purposes. You must be at least 18 years old to create an account unless a lawful guardian arrangement is expressly supported.
Service availability
Hawa is currently in controlled testing in Abuja. Availability, coverage, vehicle supply, estimates and features may change. We may pause service for safety, maintenance, legal or operational reasons.
Fares and payment
The app displays an estimated fare before payment. Card payments are processed by Paystack. A ride request enters matching only after successful payment confirmation. Any approved adjustment, cancellation fee or refund will be recorded against the ride.
Safety and acceptable conduct
Riders and Drivers must treat each other respectfully, obey applicable law, avoid dangerous or abusive conduct, and cooperate with reasonable identity, trip-start and incident procedures.
Accounts and enforcement
We may restrict, suspend or close accounts to protect users, investigate fraud, comply with law or address serious breaches. You may request deletion through the account-deletion page.
Liability
Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. To the extent permitted by law, Hawa is not responsible for indirect losses or failures caused by matters outside reasonable control.
Changes and contact
We may update these terms and will publish the effective date. Questions can be sent to support@hawaride.com.