How can we help you?

Find guidance or send a request directly to Hawa Support.

For Riders

Get help with booking & rides, understand the current process, or contact our team.

Get help with trip history, understand the current process, or contact our team.

Get help with payments, understand the current process, or contact our team.

Get help with refunds & charges, understand the current process, or contact our team.

Get help with account settings, understand the current process, or contact our team.

Get help with safety, understand the current process, or contact our team.

Guidance for application process and support throughout the Hawa Driver programme.

Guidance for driver account and support throughout the Hawa Driver programme.

Guidance for trips & navigation and support throughout the Hawa Driver programme.

Guidance for vehicle standards and support throughout the Hawa Driver programme.

Guidance for activity records and support throughout the Hawa Driver programme.

Guidance for driver safety and support throughout the Hawa Driver programme.

Submit the form and keep the reference number we provide.