Privacy Policy

Who this policy covers

This policy applies to the Hawa Rider app, Hawa Driver app, hawaride.com and related support services operated under the Hawa name.

Information we collect

We collect information necessary to create accounts, arrange rides, process payments, operate safely and provide support.

• Account details such as name, email address and phone number.
• Rider profile, saved places and emergency-contact details.
• Driver identity, licence, address, emergency-contact, application and assigned-vehicle information.
• Pickup, destination and Driver location information during availability and active rides.
• Ride, payment, refund, receipt, rating, notification and support records.
• Device, security and technical request information needed to protect the service.

How we use information

We use information to authenticate users, calculate fares, match paid rides, show trip progress, verify trip start, process payments and refunds, investigate incidents, communicate service updates and improve reliability.

Sharing

Trip participants receive the information needed for their journey. Payment details are processed by Paystack; maps and routing use Google services; email delivery uses Zoho; infrastructure and encrypted object storage use AWS. We do not sell precise location or personal information.

Location

Rider location supports pickup selection. Driver precise location supports nearby offers and active-ride progress. During active rides, Android displays a foreground notification when Driver tracking continues while the app is minimised. Tracking stops when the operational purpose ends.

Security and retention

We use HTTPS, access controls, private storage, server-side validation and encrypted storage where supported. Detailed ride-location records are normally removed after 30 days. Other records are retained only for operational, safety, fraud-prevention, accounting or legal purposes.

Your choices

You may request access, correction or deletion through Hawa Support. Account deletion is available from the apps when implemented and at hawaride.com/account-deletion. Required retained records are explained during processing.

Contact

Privacy questions may be sent to support@hawaride.com.