Safety is our standard.
Tools and operating standards designed to protect Riders and Drivers before, during and after every ride.
Visit supportBefore the ride
Driver identity, licences and assigned vehicles are reviewed before a Driver becomes operational.
Driver review
Designed around dependable service, clear standards and a respectful Hawa experience.
Vehicle assignment
Designed around dependable service, clear standards and a respectful Hawa experience.
Upfront ride details
Designed around dependable service, clear standards and a respectful Hawa experience.
During the ride
Secure trip-start codes, location sharing and incident reporting keep each trip accountable.
Six-digit trip code
Designed around dependable service, clear standards and a respectful Hawa experience.
Live location
Designed around dependable service, clear standards and a respectful Hawa experience.
Safety support
Designed around dependable service, clear standards and a respectful Hawa experience.
After the ride
Receipts, ratings and incident records provide a clear account of the completed journey.
Digital receipts
Designed around dependable service, clear standards and a respectful Hawa experience.
Two-way accountability
Designed around dependable service, clear standards and a respectful Hawa experience.
Incident records
Designed around dependable service, clear standards and a respectful Hawa experience.